Effortless Delivery, Every Time
Shipping & Delivery Policy
Explore our comprehensive shipping policy designed to ensure your Kemajuan Appliances reach you swiftly and safely, every time.
Reliable Shipping for Your Convenience
Our Commitment to Seamless Deliveries
At Kemajuan Appliances, we prioritize a seamless delivery experience for our customers. Our shipping policy is crafted to provide transparency and assurance, ensuring that your purchases arrive on time and in perfect condition. We handle each order with care, from processing to dispatch, to guarantee your satisfaction.
Understanding our shipping policy is crucial for a smooth shopping experience. It outlines the steps we take to deliver your products efficiently, ensuring you enjoy our high-quality appliances without delay.
Extensive Shipping Zones Across India
We proudly deliver to numerous pin codes across India, ensuring our products are accessible to a wide audience. Utilizing Shiprocket’s services, we select the most suitable courier for your location, ensuring timely and reliable delivery.
In the rare event that your address is not serviceable, our team will promptly contact you to arrange an alternative delivery solution, ensuring you receive your order without hassle.
Order Processing and Delivery Timelines
Efficient and Timely Delivery
At Kemajuan Appliances Private Limited, we prioritize the swift and secure delivery of your orders. Our dedicated team ensures that all orders are processed within 1 to 2 business days. Once your order is dispatched, you can expect it to arrive at your doorstep within 2 to 5 business days, depending on your location. Please note that orders are not processed on Sundays or national holidays. We strive to meet these timelines to provide you with a seamless shopping experience.
Shipping charges policy
Transparent and inclusive shipping
As per the policy of the company, the shipping cost of all our products is included in the product pricing. You do not have to pay anything extra. Shipping is free.
Order tracking information
Stay informed with email update
We intimate the AWB number along with the estimated courier pickup and delivery time on your shared email address. Please allow up to 24 hours for the tracking status to update on the courier portal.
Handling Damaged Shipments
Protocol for damaged shipments
When receiving your order, it is crucial to inspect the packaging for any signs of damage or tampering. If you notice any issues, document them immediately by taking photos or videos. Should you find any items damaged or missing, please contact our customer care team within 48 hours of delivery to arrange for a replacement. Do not attempt to use any damaged appliances, as this could void your warranty and pose safety risks. Our team is committed to resolving such issues swiftly to ensure your satisfaction.
Address Modifications & Undelivered Orders
In the event of a failed delivery due to an incorrect address or the recipient being unavailable, our courier partners will attempt delivery twice. If unsuccessful, the package will be returned to our warehouse. We will then contact you to arrange redelivery, which may incur additional shipping fees. To change your shipping address, please contact us within 2 hours of placing your order. Once the order is processed, we cannot modify the delivery address.
Phone
Address
Kemajuan Appliances Private Limited, Floor No. 1, HDFC Bank Building, HSIIDC Dudhola Industrial Area Main Road, Dudhola Chowk, Palwal, Haryana 121102, India